Shipping policy
Shipping Policy
Thank you for shopping with Fausse Maison! We’re excited to get your order to you. Please read our shipping policy for important information about delivery times and processing.
Processing Time
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All orders are processed within 1–3 business days.
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Orders are not processed or shipped on weekends or holidays.
Shipping Time
Our standard shipping timeframe is up to 14 business days from the date your order is shipped.
Note: “Business days” do not include weekends or public holidays.
Please allow the full 14 business days for delivery before contacting us about a late package.
Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method.
Delays
While we do our best to ensure timely delivery, please note that delays may occur due to:
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High order volumes
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Courier delays
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Customs processing (for international orders)
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Weather or other unforeseen events
Incorrect Shipping Info
Please double-check your shipping address at checkout. We are not responsible for packages sent to the wrong address due to customer error.
Lost or Stolen Packages
We are not liable for lost or stolen packages once they are marked as “delivered” by the courier. If this happens, please contact the shipping provider directly.